Privacy Policy

At Chantess, protecting your personal data is a priority.

We are committed to processing your information transparently, securely and with respect for your rights.

 

 

 

 

1. Collection of Personal Data

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When you use our website www.chantess.fr, we may collect the following information:

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• Your contact details (first name, last name, email address, phone number, billing and shipping address).

• Your payment data (processed through secure service providers).

• Your preferences (products viewed, added to cart, past orders).

• Your interactions (newsletter subscription, reviews submitted, messages exchanged with our customer service).

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2. Use of Data

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Your data is used for the following purposes:

• Processing and delivering your orders.

• Managing your customer account.

• Sending information or promotional content (only if you have consented).

• Improving our products and your experience on the website.

• Complying with legal obligations (invoicing, accounting, fraud prevention).

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3. Sharing of Data

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Your data is never sold to third parties.

It may only be shared with:

• Our payment providers (Stripe, PayPal, etc.).

• Our logistics and delivery partners.

• Our technical service providers (hosting, newsletter platforms).

All these partners comply with current security and confidentiality standards.

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4. Data Retention

• Your data is kept only for as long as necessary to manage our commercial relationship.

• Data required for legal obligations (such as invoicing) is retained for 10 years.

• You may request the deletion of your data at any time (except in cases where legal obligations apply).

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5. Your Rights

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In accordance with the GDPR, you have the following rights:

• Right of access – to know which data we hold about you.

• Right of rectification – to correct your personal information.

• Right to erasure – to request the deletion of your data.

• Right to object – to refuse the use of your data for marketing purposes.

• Right to data portability – to receive your data in a structured and readable format.

To exercise your rights, you can contact us at:
contact@chantess.fr

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6. Data Security

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We implement all necessary technical and organizational measures to protect your personal data (encryption, secure servers, restricted access).

 

 

7. Cookies

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We use cookies to:

• Ensure the proper functioning of the website.

• Analyze browsing activity and improve user experience.

• Personalize offers and advertisements.

You can manage your cookie preferences directly from your browser settings.

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8. Contact

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For any question related to this Privacy Policy, you can contact us at:
contact@chantess.fr

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Chantess – Belgium

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