Shipping & Delivery

​

Order Processing Time: All orders are prepared and shipped within 2 to 5 business days (excluding weekends and public holidays).

​

Delivery Timeframes (after dispatch):

• Belgium, France, Luxembourg: 3 to 7 business days

• European Union: 5 to 10 business days

Order Tracking: Each parcel is sent with a tracking number, which will be communicated by email.

Shipping Fees: Shipping costs are displayed at checkout.
Free delivery may be available from a certain order amount (depending on current promotions).

​

​

Returns

​

In accordance with European legislation on online sales:

• You have 14 days from the receipt of your order to exercise your right of withdrawal, without providing any justification.

• To do so, please contact us at contact@chantess.fr with your order number.

• Returned products must be unopened, unused, and in their original packaging for hygiene and safety reasons.

• Return shipping costs are the responsibility of the customer (except in the case of an error on our part or a defective product).

​

​

Refunds

​

Once the return has been received and approved, a refund will be issued via the original payment method within 7 to 14 business days.

​

Refunds may be full or partial depending on the condition of the returned products.

​

Initial shipping fees are non-refundable, except in cases of an order error or defective product.

​

​

Damaged Products or Order Error

​

If you receive a damaged, defective item, or if your order is incorrect:

• Please contact us within 48 hours of receiving the package at contact@chantess.fr, including photos as proof.

• We will cover the return shipping costs and offer either a replacement or a full refund.

​

​

Contact

​

For any questions regarding delivery, returns or refunds, you can contact us at: contact@chantess.fr

​

Chantess – Belgium

​